Return and exchange
The store carries out an exchange, return of goods and cancellation of the order.
Contact me within 30 days after delivery.
Send items back within 30 days from delivery date.
You may submit a request to cancel your order on the same day the order was placed. Please note that if the Order is already shipped or delivered we will not be able to approve the cancelation request.
Refund
Refund, returns or exchanges request are accepted up to 30 days from the date of placing the Order.
Please have your order number available and provide a reason for your request in order to speed up your refund process. Your request will be reviewed within 2 days and we will notify you via email of the results.
If the refund request is granted, payments are refunded as follows:
- Credit / Debit Cards payments will be refunded within one (1) business days;
- Wire Transfer and check payments will be refunded within seven (7) business days and the cost of transfer will be supported by the end user;
- PayPal payments will be refunded within one (1) business day;
- Other payment methods will be refunded between five (5) to seven (7) days.
Return conditions
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We are not responsible for lost and stolen packages, mis-delivery errors via carrier, or incorrect shipping info.
Buyer pays shipping costs for returning items. If an item is returned not in its original condition, the buyer will be responsible for any devaluation of such item.